Returns & Exchanges

 

Return & Refund Policy – thenewconfident.com

  **Last Updated:** December 8, 2025  

We want you to love your purchase from **thenewconfident.com**. If you are not completely satisfied, you may request a return or exchange under the conditions below.

 

1. Eligibility for Returns

 

To be eligible for a return, the following conditions must be met:

 

   
• Returns must be requested within **30 days** of the delivery date.
   
• Items must be unused, unworn, unwashed, and in the original packaging with all tags attached.
   
• A valid proof of purchase (order number or receipt) is required.
 

 

2. Non-Returnable Items

 

The following items are exempt from being returned or exchanged:

 

   
• Final sale or clearance items.
   
• Gift cards.
   
• Personalized or custom-made products.
 

 

3. Return Process

 

To initiate a return:

 

   
• Email us at **support@thenewconfident.com** with your order number and the reason for the return.
   
• We will provide detailed return shipping instructions and, if applicable, a return shipping label.
   
• The item must be shipped back to us within **14 days** of receiving return approval.
 

 

4. Refunds

 

   
• Refunds are issued after we receive and inspect your returned item.
   
• The refund will be issued to the original payment method within **5–10 business days** after approval.
   
• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).
 

 

5. Exchanges

 

If you need a different size, color, or product, please specify this when requesting a return. Exchanges are subject to stock availability and will be processed once the original item is received and inspected.

 

6. Damaged or Incorrect Items

 

If you receive a damaged or incorrect product, contact us within **7 days** of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

 

7. Contact Us

 

For all inquiries regarding this policy, please contact us:

                                                                                   

Company:	The New Confident Fashion LLC
Address:	4104 Tamarack Trail, Austin, TX 78727, United States
Email:	support@thenewconfident.com
Working Hours:	Monday – Saturday, 8:00 AM – 7:00 PM (CST)